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Practice Management


 

Team Building

• Design “prime directives” to clarify for the team what is “the main thing”.
• Identify Job positions
• Establish the practice’s expectation for each position
• Develop measurable means to monitor the team’s performance daily and monthly
• Design efficiently run and Productive Team Meetings
• Leadership Training to create a cohesive team

 

Identify the “Pulse “of the Practice

Every practice is different in one way or another. The Doctor /Owner may value patient relationship where as another is all about the bottom line. That is why it is crucial to identify the current Health of the practice and the goals the Doctor / Owner would like to accomplish. Once these factors are know a blueprint can be established to build the desired practice.

• Practice Analysis to identify Untapped Potential
___[ ie case acceptance, overhead, recall, production….]
• Formulate the blueprint for the practice to follow to achieve the desired results
• Construct Budget to establish Daily, Monthly and Annual goals for the practice to achieve

Nurturing the Patient Experience

• Communication skills that will increase rapport and trust with patients
• Effective Communication skills amongst the team to build cohesion
• Creating systems to enhance the total Patient Experience
___[ie New patient form, team huddles, handoffs….]
• Increase Internal Referrals

Business Tracking Systems

• Construct Budget to establish Daily, Monthly and Annual goals
• Customize Tracking system to follow Key Performance Indices directly linked to the Budget.
___[ie account management, recall, case acceptance….]
• Develop and/or tweak Business systems such as month end, recare/recall,
• On-going support to staff providing them with the tools and training to meet their goals.

Account Management

• Focusing the practice away from being “ insurance focused” & more on the dental needs of the practice.
• Understand Effective Insurance Management
• Create Standardized Operating Procedures on Processing Statements and Collections
• Review, tweak, and introduce other programs to the practice’s financial arrangements
• Monitor KPI(key performance Indices) such as collections, write offs, adjustments…..

Utilization of Technology and Standardized Operating Procedure

• The paperless Practice
• Digital Integration
• CAD/CAM integration and scheduled Design
• Integrate Chairside Technology
• Define Computer Data Entry Accuracy Protocol.
Team Building
Identify the “Pulse” of the Practice
Nurturing the Patient Experience
Business Tracking Systems
Account Management
Utilization of Technology/SOP

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