
Finding and retaining top talent is a critical business challenge facing today’s dynamic practices. It used to be that a clinician could open up a practice and the odds of them succeeding were great. In today’s world that is far from the truth. There are many practitioners’ fights for the same pool of patients. What will make them different? What distinguishes them from the rest? One key element is the CUSTOMER EXPERIENCE.
I cannot tell you the number of times I have walked into practices where the practitioner is knowledgeable in their field and very well respected amongst their peers; however, patients were not referring or continuing as patient with the practice because of the team.
Your team will either “make “your practice or” break” your practice. They are one of the most valuable asset a practice has. The next question to ask yourself is “ Should a practice lower or increase the bar for their team”? If your answer is to increase the bar, do you need to provide additional training/tools to your staff, do you need to revisit your team’s dynamics, or are you ready to hire someone with all the skill sets?
Performance Plus Talent Acquisition offers a variety of solutions in identifying and locating top talent:
